Privacy Policy

Last updated: March 2026

Introduction

AltTunnel (“AltTunnel”, “we”, “our”, or “us”) respects your privacy and is committed to handling personal data responsibly. This Privacy Policy explains what information we collect, how we use it, and under what circumstances we may disclose it when you access or use our website and services.

Information We Collect

Account Information

When you create an account or contact us, we may collect:

• your email address;
• support communications and related account details.

Billing and Purchase Information

When you make a purchase, payments are processed by independent third-party payment providers. We may receive limited transaction-related information such as:

• the email address used for the purchase;
• order or transaction ID;
• plan or purchase type;
• payment status;
• limited billing metadata needed for recordkeeping, fraud prevention, refunds, and support.

We do not store full payment card numbers, bank account credentials, or other full financial account details.

Technical and Service Information

We may collect limited technical information necessary to operate, secure, and improve the Service, such as:

• basic account and device-related service metadata;
• diagnostic or error information;
• limited security, anti-abuse, and fraud-prevention signals;
• website usage data collected through essential cookies or similar technologies.

We do not use the Service to inspect the content of your browsing activity for advertising purposes, and we do not sell your personal data.

How We Use Information

We use the information we collect to:

• create and maintain your account;
• provide access to the Service;
• deliver service credentials, setup information, and transactional notifications;
• process orders, refunds, and support requests;
• protect the Service, users, payment partners, and infrastructure providers from fraud, abuse, and security threats;
• comply with legal obligations and enforce our Terms.

Data Sharing

We do not sell or rent your personal information. We may share limited information:

• with payment processors and related service providers involved in payment, fraud prevention, or refunds;
• with infrastructure, technical, analytics, security, or support providers acting on our behalf;
• where required by applicable law, legal process, or regulatory obligation;
• where reasonably necessary to protect our rights, users, systems, partners, or the public.

Data Retention

We retain personal data only for as long as reasonably necessary for account administration, service delivery, legal compliance, dispute resolution, fraud prevention, and enforcement of our agreements.

If you request account deletion, we may delete or anonymize certain data, while retaining limited records where required for legal, accounting, tax, security, fraud-prevention, or payment-related purposes.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal data against unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Subject to applicable law, you may have the right to:

• request access to your personal data;
• request correction of inaccurate data;
• request deletion of your account or certain personal data;
• object to or restrict certain processing;
• opt out of non-essential communications.

To exercise these rights, contact us using the details below.

International Use

You are responsible for ensuring that your use of the Service is lawful in your jurisdiction. We may restrict access to the Service where required for legal, sanctions, compliance, fraud-prevention, or risk-management reasons.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes become effective when posted on this page. Continued use of the Service after an update constitutes acceptance of the revised Policy.

Contact Us

If you have questions about this Privacy Policy or would like to exercise your privacy rights, contact us at [email protected].