Refund Policy

Last updated: March 2026

Overview

This Refund Policy explains when refunds may be available for purchases made through AltTunnel.

Unless otherwise stated on the checkout page, purchases made through AltTunnel are one-time payments and do not renew automatically.

Refund Window

You may request a refund within 7 calendar days of the purchase date.

Refund requests submitted after this period are generally not eligible, except where required by applicable law or where AltTunnel determines, at its reasonable discretion, that a refund is appropriate due to a verified service issue.

Eligibility

To request a refund, you must contact us using the email address associated with the purchase and provide sufficient details for us to identify the transaction.

Refunds may be considered in cases such as:

• duplicate charges;
• mistaken purchases;
• verified technical issues that materially prevent access to the purchased Service;
• other cases where a refund is required by law.

Non-Refundable Cases

Refunds may be denied where permitted by law, including if:

• the request is submitted after the refund window;
• the purchase cannot be identified due to missing or incorrect purchase details;
• the account was suspended or terminated for fraud, abuse, chargeback risk, or violation of the Terms of Service;
• the payment is under review, reversed, disputed, or subject to chargeback procedures;
• the issue results from unsupported device configurations, local network restrictions, or circumstances outside our reasonable control, unless otherwise required by law.

Refund Method

Approved refunds are issued to the original payment method, unless another method is required by the payment provider or applicable law.

Refund processing times may vary depending on the payment provider, bank, or card issuer.

Fees and Deductions

Where permitted by applicable law and payment-provider rules, refunds may be issued net of non-refundable processing, transfer, currency-conversion, network, or similar third-party fees actually incurred in connection with the original transaction or refund.

Chargebacks and Payment Disputes

If a payment is reversed, disputed, charged back, or identified as suspicious or fraudulent, we may suspend or terminate access to the Service while the matter is reviewed.

How to Request a Refund

To request a refund, contact: [email protected]

Please include:

• the email address used for the purchase;
• the approximate purchase date;
• the order or transaction details, if available;
• a short description of the issue.

We aim to review refund requests within 5 business days, although actual timing may vary depending on payment-provider processing and the complexity of the case.

Changes to This Policy

We may update this Refund Policy from time to time. Any changes become effective when posted on this page.

Contact Us

If you have questions about this Refund Policy, contact us at [email protected].